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- ActiveContact™
Call Centre Solutions - ActiveContact™
Our ActiveContact™ contact centre application is a fully web-based agent desktop solution that eliminates many of the hard costs associated with traditional call centre software applications. This tool manages all aspects of the customer inbound contact interaction, facilitating and capturing caller and call details, and providing call wrap up metric recording. Agent scripting can be managed on the fly for real-time campaign management and FAQ and other agent resource wizards are at the agents' fingertips to streamline and reduce call times.
Additionally, Mediamix has relationships with Contact Centre industry leaders, and can provide end-to-end contact centre service with these partner relationships.
Key ActiveContact™ Features:
- Completely web-based, therefore requires no local hardware of software other than a web enabled PC
- Single Database to eliminate duplicate entries and duplicate data
- Customizable, scalable, flexible
- No station fees, so the application can be ramped up or down on the fly to accommodate call peaks (storms) and valleys in real-time
- Available 7/24/365
- Scripting and data resources can be managed on the fly for real-time campaign management and crisis management
- Real-time statistical reporting and analysis
- Ability to embed 3rd party websites within the application to consolidate open screens on a desktop and provide a single source for agents to operate with